Order Policies

    1.  

If you have any questions, please use the CONTACT US form on this website.

  1. When will I receive My Order?
    •  In general, most orders are prepared and shipped before the end of the 2nd business day after your order is received.

              This policy does NOT include

      • orders that are listed as “local pickup only”,
      • orders that require shipping for more than 3 products.

*Please understand that order processing timeframes are based on general guidelines. We do our very best to produce items in a timely manner, however during certain times of the year, items may take longer. 

  1. Shipping and Shipping Damages

        Shipping:

      • Your order will ship to the shipping address provided on your submitted order form. If you find this address is incorrect, please CONTACT US immediately.
      • Once your order is packaged and ready for shipment, you will receive an email notification with your tracking number (if provided) and the expected delivery.
      • Once the order is received by the carrier, we cannot guarantee, nor be held liable for delivery to an incorrect address.  At this time, we utilize USPS and UPS.
      • We are not responsible for shipping carrier delays regardless of the level of shipping you may choose, but please CONTACT US if you are experiencing a delay.

        Shipping Damages:

      • We require photo documentation of all shipping damages – this includes photos of the damaged packaging and the damaged product.
      • Please CONTACT US immediately with information about shipping damages.

        International Shipping:

    • At this time, we will only process orders for shipments to addresses within the 48 contiguous United States.
  1. Cancelation, Refunds, and Return Policies

        Cancelations:

      • If you are need to cancel your order, you must CONTACT US within 24 hours from the time your order was placed, as long as the order has not shipped.

        Refunds:

      • Since all products are “new to you” (ie. used), we do not provide refunds, unless the product was damaged in shipping (see Item 2 above).

        Returns:

      • Since all products are “new to you” (ie. used), we do not accept returns.
  1. Special Notices and Limit of Liability
    • We cannot guarantee exact colors because your display might differ from final colors provided on our products.
    • We are not liable in any way for any amounts exceeding the purchase cost of the item ordered. Your purchase of our product indicates your release of our liability of any damage either indirectly or directly associated with our product.

If you have any questions, please use the CONTACT US form on this website.